RETURNS & REFUNDS
Due to the current situation we have extended our returns policy to 60 days from delivery. Please note that the item must still be unused and in its original packaging.
Our warehouse also processes orders for food companies and are therefore key workers and very busy, so at this time we ask for a little more patience as it will likely take between 2-4 weeks to process your return once it arrives back to the warehouse.
It’s important to note that shipping costs are not covered by The Flat Lay Co. when sent back, so we suggest using your local post office for the best service and tracking ID.
To initiate a return, please email us at firstname.lastname@example.org, use the subject line "Return" and include the reason for return.
We will ask that you send the item back to us, and once we receive it and check that there are no signs of use (no makeup stains or damage), we will initiate a refund to you. Please note that this can take up to two weeks to be processed by our warehouse.
If your refund is approved, then your refund will be processed and you can expect the charge to return to your account within 5-7 business days.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If item is found to be faulty, return shipping will be reimbursed.
We do not accept responsibility for returned items that get lost in the post on their way to us.
If your item is faulty send us pictures of the faults to email@example.com and we will review it. If the item is found to be faulty then we will refund you or exchange your order.
Unfortunately it is not straightforward to process an exchange, so instead we ask that you return the item. You can then place another order for the item you'd like instead.
LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.