Black Friday FAQs
Please kindly note some dispatch delays are expected during our peak period. Thank you for your patience and understanding on this.
When does the Black Friday Sale start/end?
Our Black Friday Sale is live from 29.11.24 | 00:00 GMT and will end 02.12.24 | 00:00 GMT. We will not restock during the sale so we advise shopping ASAP to avoid disappointment - stock will go quick!
What discounts are available during the event?
During the Black Friday Sale, you can expect discounts of up to 35% sitewide.
An extra 10% discount code (to use on top of sale) is available to anyone subscribed to our newsletter. You can sign up here.
No other discount codes will be applicable to use during the sale unless otherwise confirmed.
If an item is in my basket, is it mine?
An item isn’t yours until you have completed your purchase at checkout. We recommend checking out as quickly as possible once all items are added to your basket.
Can I have my order gift-wrapped?
Unfortunately, our Gift Wrap service will be temporarily unavailable during the Black Friday Sale. Our warehouse works hard to ensure all orders are picked and packed quickly and efficiently, so that your items arrive as soon as possible.
I placed my order before the sale started. Can I still get a discount on my items?
Unfortunately, any orders placed before the Black Friday Sale begins will not qualify for the discounts on offer. Discounts are only applicable to orders placed during the sale period.
Can I cancel or amend my order once it’s been placed?
Unfortunately, we cannot cancel or amend orders once they’ve been placed. Our warehouse works quickly to process orders, so once your order is confirmed, it’s already began to process through our system.
SHIPPING, TAXES & DUTIES
All Shipping prices & delivery timeframes can be found here.
UK Next Day Delivery is temporarily suspended to ensure all orders placed during the sale are processed as a priority.
How can I track my order?
Once your order has been dispatched, you’ll receive an email with a link to your tracking details, allowing you to easily monitor your delivery.
Do you offer international shipping?
Yes, we offer international shipping. Simply enter your address at checkout to see if we can deliver to your location!
When will my order be dispatched?
We aim to dispatch all orders within 1-2 business days. Once your order has shipped, you’ll receive an email with a link to track your delivery.
How do I return an item?
🎄RETURN WINDOW EXTENDED TO 9TH JANUARY 2024 for orders made between 30th November to 12th December. 🎄
If you’d like to return an item, please ensure it’s in its original condition and packaging. For full return instructions, please refer to our Returns Policy.
Are taxes and duties included in my order (International only)?
For orders to addresses within the EU under €150, customs duties are covered by us. For orders outside the EU, customs charges are determined by the carrier and local regulations, and these charges will be your responsibility. More details can be found here.
Has your question been left unanswered?
Our Customer Services team will be happy to assist with any questions you may still have.
Please email us at on hello@theflatlay.co
Happy Shopping! 💖